Frequently Asked Questions
+ Where can I travel to?
We are here to support you in making informed decisions about your dreamy holiday destination and equally, which travel zones currently feature restrictions. For up to date information please visit Smart Traveller which provides current restrictions on global travel zones and Australian travel advice.
+ Why book with The Travel Notebook?
Our travel designers are true experts who seek and source the very best rates whilst recommending the most unique and memorable experiences and put simply, we are your advocate from start to finish. In times of crisis or our client’s inability to travel we are able to reschedule entire itineraries, expedite refunds and create positive mutual outcomes in offering flexibility and a personalised service.
+ Can you arrange Travel Insurance for my trip?
The Travel Notebook recommends travel insurance as an essential component of your holiday. We recommend Travel Insurance with our preferred supplier Covermore.
+ I wish to book a trip, however what do I do if the travel advice changes?
We are monitoring changes regularly to travel advice and should this advice change in the lead up to your trip we will reach out and communicate this with you and can discuss appropriate action.
+ I am wanting to travel abroad, but continue to be a little worried about the uncertainty around global travel. What flexibility can you offer me?
We want you to book with confidence and many airlines and hotel operators are offering fully flexible terms and conditions which we can discuss with you during the booking process the T&C’s of each. Our team of experts can work with you to establish the best outcome for your needs.
+ If I have to postpone my holiday, what happens if the new dates fall in a more expensive or less expensive travel period?
If you wish to consider travelling in a season when rates are higher than you originally booked, we will calculate and communicate to you the increase in the price of the trip, which you would then need to pay as a supplement according to our normal payment terms. If you choose to travel in a season when rates are lower, we would be able to offer you a refund of the difference between your original booking and your new booking.
For up-to-date VISA Insights given passport and visa requirements are known to change, please visit CIBT.